Shipping and Delivery Information for Ploom AURA and EVO Sticks in UAE

[24 March 2026]

Useful Links

We deliver across all seven emirates of the UAE – Abu Dhabi & Al ain, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah – reliably and with easy tracking. Here’s what you need to know:

🚚Delivery Charges:

Order Value	Region	Cost	Cut-off Time
AED 200 or more	UAE-wide	Free	Order by 10:30 AM
Below AED 200	UAE-wide	AED 21	Order by 10:30 AM

Note: 🚚 Enjoy Free Delivery on All Orders for a Limited Time Only, Designed for Your Comfort & Convenience.

Final delivery cost is shown at checkout.

Payment Methods Accepted

VISA tabby

Customers may use Apple Pay or Google Pay through Tabby.

🕒Delivery Timeframes:

Delivery (UAE-wide):

Orders placed before 10:30 AM – delivered same day
Orders placed after 10:30 AM – delivered within 24 working hours

All deliveries are handled by SWFTBOX and are completed by 10:00 PM on the delivery day. 

Orders placed in the remote areas listed below will be delivered within 3–4 working days.

· Abu Huraybah

· Al Dharha

· Al Yahar

· Madinat Nahil

· Um El Zumool

· Abu Al Abyad

· Al Gharbia

· Ash

· Bairimayd Island

· Balghelam Island

· Ghadeer Barashy

· Mereiyeel

· Mugatrah

· Muhaisanah 5

· Nazwah

· Private Island

· World Islands

· South Fujairah

· Nahwa

· Al Farlain

· Al Hubaidah

· Dhayah

· Ghalliah

· Hamraniyah

· Jebel Al Jais

· Ras Al Khaimah

· Sha'am

· Masfut

· Saif Zone

· Sharjah Airport

· Madam

· Al Hamraniah

· Al Qir

· Al Rams

· Idhn

· Khatt

· Khor Khwair

· Liwa Badr

· Mudfuk

· Suburbia

· Tawain-crusher Area

· Wadi Baniyan Tree

· Dibba Al-hisn

· Hatta

· North

· Al Aqah Area

· Al Halah

· Al Qurayyah

· Dafta

· Kadra

· Shawkha

· Siji

· Abu Krayyah

· Al Ain Industrial Area

· Al Ajban

· Al Araad

· Al Khazna

· Al Khrair

· Al Quaa

· Al Saad

· Al Shiwaib

· Al Wagan

· Remah, Al Ain

· Saa

· Sweihan

· Abu Samrah

· Al Weheil Island

· Ramhan Island

· Ras Ghurab Island

· Sir Abu Nu'ayr

· Zeraa Island

· Al Hamra, Abu Dhabi

· Al Mirfa

· Al Ridem

· Al Ruwais

· Al Shuwaihat

· Al Sita

· Barakah

· Bida Al Mutawaa

· Dalma Island

· Desert Villages

· Ghantoot

· Ghayathi

· Jabal Al Dhanah

· Khasbat Al Reem Island

· Liwa

· Lulu Island

· Madinat Zayed

· Western Region

· Nad Al Sheba, Al Gharbia

· New Port City

· Sir Baniyas

· Tarif Junction

· Zayid Military Town

· Gheweifat

· Habshan

· Hamim

· Umm Al Ashtan

· Al Hathmah

· Al Marmoom

· Al O'shoosh

· Al Wohoosh

· Al Yufrah 1

· Al Yufrah 2

· Hefair

· Hessyan 1

· Hessyan 2

· Jebel Ali 3

· Jebel Ali Industrial 2

· Jebel Ali Industrial 3

· Lehbab 2

· Margham

· Mena Jebel Ali

· Saih Al Dahal

· Saih Shia'alah

· Saih Shuaib 1

· Saih Shuaib 2

· Saih Shuaib 3

· Saih Shuaib 4

· Umm Nahad 4

· Yaraah

· Ud Al Bayda

· Dubai Heritage Vision

· Dubai Parks And Resorts

· Jebel Ali Hills

Note: All deliveries are handled by SWFTBOX and are completed within 24 hours.

📅 Weekend & Holidays:

Orders placed on Sunday or public holidays will be processed on the next working day
Delivery timelines may be slightly affected during public holidays or adverse weather conditions.

Free delivery from 200 AED
Ploom care support
1 year limited warranty
Secure payments

📦 Order Tracking:

You will receive order status updates via email from Ploom and WhatsApp notifications from our courier partner SWFTBOX. Simply check your email or WhatsApp to view your order status, tracking link, and delivery updates. You can also track your order anytime from your account dashboard.

1. Log in to your account

2. Go to My Orders

3. You will see order status there

4. If you need extended info, please click “Track your order”

5. Scroll down and click “click here” to see full details

order-tracking-details-courier-information-page

Need Help?

Email: ploomcare@ploom.ae
Phone: 80075661
Hours: Monday–Sunday, 9:00 AM–11:00 PM GST